Why Choose Bay Travel

Planning the perfect holiday takes a lot of time and energy. We understand, how and why you book your travel depends on the purpose of your trip. We’re experts in curating holidays to get you the best deals on hotels, flights and transfers and in a cost-effective way.
 
We understand now more than ever, the noise out there for the best deals to get you away on holiday is overwhelming. We’ll take care of everything from the outset, so all you need to do is show up and create memories.

What do we offer?

Face to Face Customer Service
Consistent, quality service that you can come back to when you have more questions. A dying art in the travel industry but something we take complete pride in and sets us apart from booking online.
Find out more about our team here, and check out our testimonial and Facebook page to see how our customers rate us.
 
Travel Experience Since 1981
Bay Travel has been around since the 80’s.  We have seen competitors come and go, but we’ve stood the test of time. Excellent customer service and first-hand travel knowledge is essential when booking dream holidays.
 
Insurance
We offer two competitive options for insurance packages. Please note, you do not need to have booked your holiday with Bay Travel to arrange insurance with us.
 
ABTA & Civil Aviation Authority ATOL Protection
We are bonded members of ABTA. and all flight packages we offer are licensed CAA ATOL holders, providing you financial protection, security and peace of mind. 
 
Variety and Options Tailored to YOU
If you can think it we can create it and if you don’t know what you’re looking for we’ve got plenty of inspiration,  from adventure experiences, safaris, cruises, family breaks, honeymoons… we cover all the bases. Curating a package designed for you based on your requirements, time frames, budget and travel companions.
 
Coordination and logistics
  • Initial discussion and fact-finding to understand your needs
  • Transfers and car hire
  • Travel documentation preparation; hotel, flight and transfer vouchers/e-tickets
  • Check-in and boarding passes
  • Visa application with no admin charge when booking with Bay Travel
  • Insurance
  • We’ll keep you up to date with any changes to your travel itinerary
  • Facilitate special requests with airlines and meals
  • All included when booking a package holiday with Bay Travel, free of charge
Support either in-store or over the phone
Unlike online-only providers, we welcome you to come in and chat with us in-store or over the phone.
 
Spread the cost
If you’d rather spread the cost of your holiday into smaller chunks we can provide a payment plan in the lead up to departure. Please note the full balance must be deposited 13 weeks before the day of travel and details are subject to booking conditions.

Why else? 

Save yourself time
Trawling through websites and getting lost in endless tabs wasting endless hours is never fun. Let us do the hard work for you.
 
Extras and Add On’s
We get the best deals and based on the relationships we’ve built with our providers over the years. This means we can often get you freebies and discounts. It’s not something we can guarantee but we’re always striving to add as much value as possible to your holiday.
 
No Pressure to Book
There is no pressure or obligation to book. We’re relaxed and happy to chat anything out in our initial discussions.
 
Members of AITO – the Association of Independent Tour Operators
We’re recognised by AITO for offering specialist products not typically available through the large high street travel agencies.
 
Support your high street and local businesses  
The high street is the bread and butter of our local community. Come and meet some local faces and support your local businesses.
 
Aside from the above, you can expect a warm, friendly, northern welcome! We’re a family run business and delivering excellent customer service to all our customers is what drives us.